FAQ – CommittedToTheCulture

Can you throw a free item in with my order?

While we do occasionally throw stickers or free items into orders, that is always done randomly by our team as they are packing, as a kind gesture. We do not provide free items by request.

Can I make a return or exchange?

Please refer to our refund Refund Policy

Why can't I return a Event Ticket or Mystery Box item?

All sales are final on Event Tickets & Mystery Box items, as indicated in our return and exchange policies.

My order was incorrect. How can we fix this?

We apologize for the inconvenience. Please reach out to us here or email us at committedtotheculture@gmail.com so we can get it resolved.

How can I exchange an item for a different size?

Please reach out to us here or email us at committedtotheculture@gmail.com and we will be glad to help you with your exchange.

I have items missing from my order. How can we fix that?

We are so sorry that you were missing items from your order! Please contact committedtotheculture@gmail.com and we will be happy to ship out the items that you did not receive right away. You will receive a new shipping confirmation and tracking number.

I received the wrong item in my order. How can we fix that?

We are so sorry that you received the wrong item with your order! Please contact committedtotheculture@gmail.com and we will be happy assist. You will receive a prepaid return label to send us back the incorrect item. Once received, we will ship out the correct item to you and you will receive a new shipping confirmation and tracking number.

I placed an order online but I changed my mind. Can I cancel my order?

Reach out to us at committedtotheculture@gmail.com ASAP and we will do our best to assist you with your order. However, once an order is fulfilled, it cannot be cancelled.

My order included a pre-order item. When will my order be shipped?

Orders containing pre-order items will be shipped together once all items in your order are in stock.

How long will it take to ship my package?

Please note that most orders will ship out within 7-10 business days. Shipments go out Monday through Friday. We do not ship on weekends or holidays.

My package was lost, damaged or stolen. What do I do?

We're so sorry to hear that something happened to your package! We're happy to file a claim with the carrier on your behalf for your order. Once the carrier responds to the claim, we will contact you again and advise how we can move forward. Please contact committedtotheculture@gmail.com so we can begin the claims process.

Does your company put on Haunted Houses?

We are a sister company to House of Blak which puts together Haunted Houses & Horror Themed Events for the public.

Does your company put on the Crimson Shadows Masquerade?

We are a sister company to House of Blak which puts together Haunted Houses & Horror Themed Events such as the "Crimson Shadows Vampire Masquerade Ball" for the public.

Do you make music? What is Black Torch Inc.?

Yes we do, our sister company Black Torch Inc. is a record label consisting of artist's Luminant Darkness, PSYKOTIQ & SongBirdBlak.

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Frequently Asked Questions